Terms of Service

Last Updated: 27/11/25

Welcome to Dahlia by Sehar Zafar. By accessing or purchasing from our website, social media pages, or any other sales channel we operate, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General

Dahlia by Sehar Zafar is a jewellery brand based in Pakistan. These terms apply to all visitors, customers, and users of our platform. By using our services, you confirm that you are at least 18 years old or are using our services under the supervision of a parent or legal guardian.

2. Products and Pricing

We aim to display accurate product details, including colors, materials, and prices. However, slight variations may occur due to lighting, screen differences, crafting techniques, or material availability.
Prices may change without prior notice. We reserve the right to discontinue any product at any time.

3. Orders and Acceptance

Placing an order does not guarantee acceptance. We may refuse or cancel orders for reasons such as limited stock, inaccurate information, or suspected misuse.
Once an order is placed, you are responsible for providing accurate contact, delivery, and payment details.

4. Custom Orders

Customized or made-to-order items require full payment in advance and are non-refundable. Production time may vary depending on design complexity.
We reserve the right to refuse custom designs that violate copyright laws or brand guidelines.

5. Payments

We accept payments through the methods listed on our website or social media channels, including bank transfers, cash on delivery (when available), and other local payment options.
All payments must be completed before dispatch for prepaid orders.

6. Shipping and Delivery

Delivery times vary by location. We are not responsible for delays caused by courier services, customs, weather conditions, or incorrect delivery information provided by the customer.
Shipping fees are non-refundable unless required by law.

7. Returns, Exchanges, and Refunds

Due to hygiene and product sensitivity, we do not offer returns or exchanges on jewellery unless the item arrives damaged or incorrect.
Customers must report any issues within 24 hours of receiving their order, along with clear photo or video proof.

8. Intellectual Property

All content, including product designs, images, branding, and text, is the intellectual property of Dahlia by Sehar Zafar.
You may not copy, reproduce, or use our content or products for commercial purposes without permission.

9. User Conduct

You agree not to misuse our website or social channels, upload harmful content, or attempt to breach our security features. We reserve the right to block or report inappropriate activity.

10. Limitation of Liability

We are not responsible for any direct or indirect damages resulting from the use of our website, products, or services.
Jewellery must be handled with care. We do not cover damage caused by misuse, exposure to chemicals, rough handling, or improper storage.

11. Third-Party Links

Our website or pages may link to third-party services. We are not responsible for the content, policies, or practices of external websites.

12. Privacy

We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to that collection and use.

13. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be resolved in the courts of Pakistan.

14. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services indicates acceptance of the updated terms.